GoContact solution was developed from scratch in Cloud Based technology, ensuring the best performance possible.
GoTelecom offers a solution in a Private Cloud, implemented in a farm of self servers. The lodging is made in professional Data Centers, guaranteeing the redundancy and security to all levels in order to provide the best service, with greater confidence, to our customers.
GoTelecom servers are lodged in Data center with Tier 3 support always available. They are monitored 24/7 by support and safety personnel, in an anti-seismic building, with the implemented capacity to respond to the most extreme scenarios.
GoTelecom favors the sternest safety and redundancy rules in Data Center.
GoTelecom positions itself as a specialist in the implementation of active-active redundancy solutions, a reality provided in the servers at the service of its customers, supplying high availability services with an increased safety data level.
Regarding communications headquarters, it ensures the redundancy of operators by means uncorrelated in what concerns the Internet accesses that support the Contact Center Software and phone call placement.
All communication between the Contact Center platform and the Data Center is encrypted at the source. All the information generated, as well as that lodged in our servers, is again encrypted using highly complex codes, guaranteeing a very high level of protection.
We regularly request Security Consultant Companies to hack or decipher our platforms. Their inability to do so assures us that we have a quality seal, provided by those who know the most about safety.
All accesses to GoContact platform are properly registered. We use a key combination of Username, Password, Date, Time, IP and MAC address, to ensure that there is a visible track when accessing information.
We guarantee compliance with all the current legislation regarding data protection. Our customers’ data is the center of all our safety strategy.
GoContact solution is multi-tenant, ensuring that no information is visible among clients.
High quality Routers and Switching are made available by us, as well as the lastest generation Firewalls, set on a Fibre network with SSL encryption, ensuring high reliability.