Overall Vision 2017-10-09T16:16:43+00:00
GoContact

Your Contact Center in the cloud

GoContact developed from scratch a voice and Contact Center platform, based in the cloud.

GoContact is the product of a synergy between teams with high expertise in telecommunications/software engineering, as well as in Contact center’s management and operational consulting, hence guaranteeing a final solution to the market’s needs as customized as possible.

GoContact offers all services required for an effective management of contact centers.

IPBX

IPBX

A latest generation call center

Contact Center IVR - Interactive Voice Response

IVR

The automatic interaction your business requires

Contact Center Inbound e Outbound

Inbound and Outbound Contact Center

Intelligent business model management

Power e Predictive Dialer

Power and Predictive Dialer

An innovative way of establishing connections

Smart Scripting no Contact Center

Smart Scripting

A flexible and complete construction of your service system

Contact Center Omnicanal

Omni-channel perspective

Intelligent and integrated management of all communication channels

Contact Center CRM

CRM

Historical record of all interactions with customers

Contact Center Wallboards e Dashboard

Wallboards/Dashboards

All the information you require in a single interface

Contact Center Reporting e Analytics

Reporting

A real-time business vision

 

Contact Center E-learning

E-learning

Trainind and evaluation at the right time

Módulo de Qualidade do Contact Center

Quality Module

Employees’ integrated assessment

GoContact was developed

based onthree main pillars

Contact Center com Total Autonomia

Ensure full autonomy

to customers

Solução Contact Center Flexível

Be flexible towards the assorted

business needs

Contact Center com Escalabilidade e Resiliência

Provide a

scalable and resilient architecture

Boost your business with our solutions

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