Your Contact Center in the cloud
GoContact developed from scratch a voice and Contact Center platform, based in the cloud.
GoContact is the product of a synergy between teams with high expertise in telecommunications/software engineering, as well as in Contact center’s management and operational consulting, hence guaranteeing a final solution to the market’s needs as customized as possible.
GoContact offers all services required for an effective management of contact centers.
IPBX
A latest generation call center
IVR
The automatic interaction your business requires
Inbound and Outbound Contact Center
Intelligent business model management
Power and Predictive Dialer
An innovative way of establishing connections
Smart Scripting
A flexible and complete construction of your service system
Omni-channel perspective
Intelligent and integrated management of all communication channels
CRM
Historical record of all interactions with customers
Wallboards/Dashboards
All the information you require in a single interface
Reporting
A real-time business vision
E-learning
Trainind and evaluation at the right time
Quality Module
Employees’ integrated assessment
GoContact was developed
based onthree main pillars
Ensure full autonomy
to customers
Be flexible towards the assorted
business needs
