Agent and Supervisor Interface
Agent and Supervisor Interface
Two distinct interfaces, one for agents and one for supervision purposes.
Chatbots
Chatbots
Chatbots programmed to maintain your Contact Center running 24/7.
CRM
CRM
To guarantee an Omnichannel perspective of all customer interactions.
Database
Database
Your data-management intuitive tool
Dialer Web
Dialer Web
Our Dialer allows the most advanced methods of call dialing.
Gamification
Gamification
So your team can reach to your customers in a innovative and effective way.
Integrations
Integrations
It’s our goal to guarantee the integration between our platform and any external platforms.
IVR Outbound
IVR Outbound
A module for IVR campaigns that powers the contact performance through an automatic voice system.
IVR
IVR
We provide a complete and intuitive interface so you can easily configure all IVRs.
Profile Builder
Profile Builder
The GoContact platform provides a module so you can build your customized profiles.
Quality
Quality
Rate, in a comprehensive manner, the business area in your Contact Center.
Report & Analytics
Report & Analytics
The most advanced Reports & Analytics developer.
Real Time Stats | Dashboard
Real Time Stats | Dashboard
Increase the efficiency and optimize the performance of your call center with real-time analysis.
Scripts
Scripts
The most advanced Scripts Drag & Drop developer.
SMS
SMS
Have you considered using SMS as a communication facilitator with your clients?
Text to Speech
Text to Speech
Text recognition and Speech Synthesis solutions. Create an easier, more efficient communication with your customers.
Ticket Support
Ticket Support
Email has become one of the main channels of communication between customer and company.
WebChat
WebChat
Online communication integrated into the Contact Center platform.
Workforce Management
Workforce Management
In the current economic context, productivity, profitability and cost restraint are critical for any company’s success.
Voice
Voice
GoContact offers the latest technology in service and queue management.