Datasheet - Interface Agente e Supervisor

Agent and Supervisor Interface

Agent and Supervisor Interface

Two distinct interfaces, one for agents and one for supervision purposes.

Chatbots

Chatbots

Chatbots programmed to maintain your Contact Center running 24/7.

CRM

CRM

To guarantee an Omnichannel perspective of all customer interactions.

Datasheet - Database

Database

Database

Your data-management intuitive tool

Datasheet - Power e Predictive Dialer Web

Dialer Web

Dialer Web

Our Dialer allows the most advanced methods of call dialing.

Gamification

Gamification

So your team can reach to your customers in a innovative and effective way.

Integrations

Integrations

It’s our goal to guarantee the integration between our platform and any external platforms.

IVR Outbound

IVR Outbound

A module for IVR campaigns that powers the contact performance through an automatic voice system.

IVR

IVR

We provide a complete and intuitive interface so you can easily configure all IVRs.

Profile Builder

Profile Builder

The GoContact platform provides a module so you can build your customized profiles.

Datasheet - Qualidade

Quality

Quality

Rate, in a comprehensive manner, the business area in your Contact Center.

Report & Analytics

Report & Analytics

The most advanced Reports & Analytics developer.

Datasheet - Real Time Statistics e Dashboard

Real Time Stats | Dashboard

Real Time Stats | Dashboard

Increase the efficiency and optimize the performance of your call center with real-time analysis.

Datasheet - Scripts

Scripts

Scripts

The most advanced Scripts Drag & Drop developer.

Datasheet - SMS

SMS

SMS

Have you considered using SMS as a communication facilitator with your clients?

Datasheet - Text to Speech

Text to Speech

Text to Speech

Text recognition and Speech Synthesis solutions. Create an easier, more efficient communication with your customers.

Datasheet - Ticket Support

Ticket Support

Ticket Support

Email has become one of the main channels of communication between customer and company.

WebChat

WebChat

Online communication integrated into the Contact Center platform.

Workforce Management

Workforce Management

In the current economic context, productivity, profitability and cost restraint are critical for any company’s success.

Datasheet - Voz

Voice

Voice

GoContact offers the latest technology in service and queue management.