Datasheets2018-04-10T09:59:54+00:00
Datasheet - Interface Agente e Supervisor

Agent and Supervisor Interface

Agent and Supervisor Interface

Two distinct interfaces, one for agents and one for supervision purposes.

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Chatbots

Chatbots

Chatbots programmed to maintain your Contact Center running 24/7.

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CRM

CRM

To guarantee an Omnichannel perspective of all customer interactions.

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Datasheet - Database

Database

Database

Your data-management intuitive tool

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Datasheet - Power e Predictive Dialer Web

Dialer Web

Dialer Web

Our Dialer allows the most advanced methods of call dialing.

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Gamification

Gamification

So your team can reach to your customers in a innovative and effective way.

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Integrations

Integrations

It’s our goal to guarantee the integration between our platform and any external platforms.

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IVR Outbound

IVR Outbound

A module for IVR campaigns that powers the contact performance through an automatic voice system.

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IVR

IVR

We provide a complete and intuitive interface so you can easily configure all IVRs.

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Profile Builder

Profile Builder

The GoContact platform provides a module so you can build your customized profiles.

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Datasheet - Qualidade

Quality

Quality

Rate, in a comprehensive manner, the business area in your Contact Center.

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Report & Analytics

Report & Analytics

The most advanced Reports & Analytics developer.

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Datasheet - Real Time Statistics e Dashboard

Real Time Stats | Dashboard

Real Time Stats | Dashboard

Increase the efficiency and optimize the performance of your call center with real-time analysis.

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Datasheet - Scripts

Scripts

Scripts

The most advanced Scripts Drag & Drop developer.

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Datasheet - SMS

SMS

SMS

Have you considered using SMS as a communication facilitator with your clients?

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Datasheet - Text to Speech

Text to Speech

Text to Speech

Text recognition and Speech Synthesis solutions. Create an easier, more efficient communication with your customers.

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Datasheet - Ticket Support

Ticket Support

Ticket Support

Email has become one of the main channels of communication between customer and company.

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WebChat

WebChat

Online communication integrated into the Contact Center platform.

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Workforce Management

Workforce Management

In the current economic context, productivity, profitability and cost restraint are critical for any company’s success.

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Datasheet - Voz

Voice

Voice

GoContact offers the latest technology in service and queue management.

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