“The Prosegur Contact Center has multidisciplinary teams in which polyvalence is a need and part of the company’s daily life. Gathering in a single tool the whole diversity of channels and the whole diversity of activities developed by our team, while increasing the productivity of the team, were the main benefits of the GoContact solution.”

Luís Ramos Martins, Customer Service Centre Coordinator at Prosegur Portugal

Safety in the Omnichannel Customer Assistance

Founded in 1976, Prosegur is one of the world leaders in private safety. It began operating in Portugal in 1980 and is currently in 17 countries, with more than 150,000 collaborators and an approximate market value of €3 billion.

For Prosegur, providing safety services implies a trust relation between the company and its customers. For that relation to remain at an untouchable level and in constant growth, it is fundamental that the relationship between the customers and Prosegur be quick, safe, clear and, above all, effective.

Download the case study to know how Prosegur Portugal is creating better Omnichannel customer experiences with GoContact.

Download the Case Study

Yes, I would like to receive communications from GoContact regarding products, services and events.

By registering, you confirm that you agree to the storage and processing of your data by GoContact, to receive eBooks and Case Studies as described in the Privacy Policy. Privacy Policy.