Improve the Digital Customer Service Experience with Web Chat

Improve the Digital Customer Service Experience with Web Chat When customers are faced with a problem, aside of finding a solution, they want to feel that the agents on the other side understand and identify themselves with the situation. Even when customers have some difficulties in describing what's happening, they need to [...]

By |2018-02-22T14:47:24+00:00February 22nd, 2018|Atendimento ao Cliente, Contact Center|0 Comments

Customer Service Trends for the Insurance Industry

Customer Service Trends for the Insurance Industry We live in an increasingly digital era, in which companies’ online presence and the provision of customized solutions are an increasingly valued factors by consumers. In the insurance industry, this customization, as well as the impact of emerging consumption habits, such as car sharing and [...]

By |2018-02-02T19:46:10+00:00February 2nd, 2018|Atendimento ao Cliente, Contact Center|0 Comments