Customer Service Trends for the Insurance Industry

Customer Service Trends for the Insurance Industry We live in an increasingly digital era, in which companies’ online presence and the provision of customized solutions are an increasingly valued factors by consumers. In the insurance industry, this customization, as well as the impact of emerging consumption habits, such as car sharing and [...]

By |2018-02-02T19:46:10+00:00February 2nd, 2018|Atendimento ao Cliente, Contact Center|0 Comments

7 Customer Service Trends to adopt in 2018

7 Customer Service Trends to adopt in 2018 2017 is behind us and it was a year of great transformations, essentially driven by technological innovation. Contact Centers are becoming more active in brand success and in managing the relationships with customers and their experience in a world that is becoming more and [...]

By |2018-01-12T15:27:27+00:00January 12th, 2018|Atendimento ao Cliente, Contact Center|0 Comments