About Daniel Castilho

A developer by mistake, has a Marketing background and currently manages the Digital Marketing Strategy for GoContact, a company that develops Cloud Contact Center Software. Here, he takes the responsibility for the Content Strategy, AdWords, SEO, Web Analytics and Web Development.

Customer Service Trends for the Healthcare Industry

Customer Service Trends for the Healthcare Industry Day-to- day in healthcare corporations is very peculiar. The humanization of contact with customers and the ability to customize and adapt interactions to each customer and case are key factors for a unique customer experience and a differentiating, quality service. Due to the individuality and [...]

By |2018-04-12T15:22:29+00:00April 12th, 2018|Atendimento ao Cliente, Contact Center|0 Comments

GDPR: 8 Measures to Ensure the Compliance of your Contact Center

GDPR: 8 Measures to Ensure the Compliance of your Contact Center The GDPR (General Data Protection Regulation) is coming. This European regulation on privacy and data protection takes effect on May 25, 2018 and supersedes the current data protection directives and legislation. The purpose of the GDPR is to strengthen the privacy [...]

By |2018-03-29T17:37:30+00:00March 29th, 2018|Atendimento ao Cliente, Contact Center|0 Comments

Improve the Digital Customer Service Experience with Web Chat

Improve the Digital Customer Service Experience with Web Chat When customers are faced with a problem, aside of finding a solution, they want to feel that the agents on the other side understand and identify themselves with the situation. Even when customers have some difficulties in describing what's happening, they need to [...]

By |2018-02-22T14:47:24+00:00February 22nd, 2018|Atendimento ao Cliente, Contact Center|0 Comments

Customer Service Trends for the Insurance Industry

Customer Service Trends for the Insurance Industry We live in an increasingly digital era, in which companies’ online presence and the provision of customized solutions are an increasingly valued factors by consumers. In the insurance industry, this customization, as well as the impact of emerging consumption habits, such as car sharing and [...]

By |2018-02-02T19:46:10+00:00February 2nd, 2018|Atendimento ao Cliente, Contact Center|0 Comments

7 Customer Service Trends to adopt in 2018

7 Customer Service Trends to adopt in 2018 2017 is behind us and it was a year of great transformations, essentially driven by technological innovation. Contact Centers are becoming more active in brand success and in managing the relationships with customers and their experience in a world that is becoming more and [...]

By |2018-01-12T15:27:27+00:00January 12th, 2018|Atendimento ao Cliente, Contact Center|0 Comments

A Contact Center at the North Pole, a Christmas Tale

A Contact Center at the North Pole, a Christmas Tale Santa Claus faces a big challenge every year at Christmas time, and it has become worse and worse. How to deliver presents to millions of children, efficiently and in only one night? To this date, Santa Claus has used his experience to [...]

By |2017-12-21T12:04:12+00:00December 21st, 2017|Contact Center|0 Comments